Frequently Asked Questions (FAQ)

Welcome to the Croft Collective Frequently Asked Questions page.
We’re here to help ensure you have the best possible shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question 1: How long will it take to receive my order?

Answer:
Here are our estimated delivery timelines:

Handling Time: 1–3 business days
Transit Time: 7–12 business days
Estimated Delivery Time: 8–14 business days

For more information, please visit our Shipping Policy

Question 2: Do you offer free shipping?

Answer:
Yes, we offer free shipping on all orders within Canada.
For more information, please visit our Shipping Policy

Question 3: Where is Croft Collective located?

Answer:
Croft Collective is a Canadian-based online business offering a curated selection of high-quality products with shipping available within Canada.

Question 4: What if I receive a defective product?

Answer:
If you receive a defective item, we will replace it at no cost to you. Please contact us within 30 days of receiving your order.

For full details, see our Return Policy

Question 5: Can I cancel my order after it’s placed?

Answer:
Yes. We offer a 24-hour cancellation window.
To cancel your order within this timeframe, please contact our support team as soon as possible.

Question 6: What is your return policy?

Answer:
We offer a simple and hassle-free return process.

For more information, please visit Return Policy

Question 7: When will I receive my refund after returning a product?

Answer:
Once your return is received and inspected, your refund will be processed.
Refunds are initiated to your original payment method within 7 business days, depending on your payment provider.

For more information, see our Refund Policy

Question 8: Do you offer any warranties or guarantees?

Answer:
Yes. We provide a 30-day warranty on all purchases.
For full terms, please refer to our Return Policy

Question 9: How can I contact customer support?

Answer:
You can reach our support team through our Contact Us page or by emailing us directly at:
info@croftcollective.com

Question 10: Do you ship internationally?

Answer:
No. At this time, we ship exclusively within Canada

Question 11: Do you have a physical store location?

Answer:
No. We are an online-only store, which allows us to offer competitive pricing and a wider product selection.

Question 12: Can I place a bulk order for my business or organization?

Answer:
Yes, bulk orders are available.
Please contact our customer support team for pricing and details.

Question 13: What is the process for exchanging a product?

Answer:
Exchange instructions are outlined in our Return Policy

Question 14: How can I track my order?

Answer:
Once your order has shipped, you can track it using our Tracking page

Fraud Prevention

Additional identity verification may be requested for high-value or flagged transactions.
Croft Collective reserves the right to cancel or place orders on hold if they are suspected of fraud or unauthorized activity.

If you experience any issues, please contact us first at info@croftcollective.com so we can assist you.